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Patient Services Specialist/ Float-Urgent Care (Union/IndianTrail area) PRN

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Date: Feb 16, 2017

Location: Charlotte, NC, US, 28079

Company: Carolinas HealthCare System

Job Req ID: 124951

Position Number: 00136530

Employment Type: Part Time

Shift: Variable/On Call

Shift Details: 12 hour shifts

Standard Hours: 4.00

Department Name: NSG - PRN Nursing

Location: Corp Ops PRN Pool

Location Details:  Floating position




The Resource Team is a float pool who services the Carolinas Healthcare systems needs.  This position will service the Union Region Urgent Care practices.



Job Summary
Assists with the front desk responsibilities for all assigned medical practice locations in an efficient, effective and professional manner.

Essential Functions



  • Greets and registers patients.
  • Verifies insurance/demographics.
  • Checks patients in and out and makes appointments as indicated.
  • Collects co-pays and patient payments.
  • Answers phones. Answers basic patient billing questions and/or directs to PBO/UBO.
  • Monitors and resolves registration errors.
  • Completes referrals and authorizations as needed.
  • Assists with some financial counseling duties as needed.
  • Completes charge entry in a timely manner, as needed.
Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications
High School Diploma or GED required. Computer experience required. Customer Service experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.



At Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer

Nearest Major Market: Charlotte
Nearest Secondary Market: Concord

Job Segment: Medical, Urgent Care, Front Desk, Healthcare, Part Time, Administrative

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