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Mgr/Business Intelligence

Date: May 26, 2017

Location: Charlotte, NC, US, 28208

Company: Carolinas HealthCare System

Job Req ID: 120894

Position Number: 00136558

Employment Type: Full Time

Shift: Day

Shift Details: 1st

Standard Hours: 40.00

Department Name: CHS Management Company

Location: CHS Corporate Operations

Location Details:  Water Ridge




Job Summary
Works closely with the Business Analytics team, the larger Strategic Services Group and operational leadership to deliver significant analytic initiatives in support of System strategic, operational and quality projects. Works in collaboration with facility executives, service line leaders and operational managers to translate the business needs into analytic and reporting strategies centered around forecasting through the development, execution and resourcing of routine and project specific plans for analytics delivery.

Essential Functions



  • Manages the processes to accomplish the evaluation of requests for service to understand business and technical issues to be clarified with the client.
  • Works in collaboration with the client to thoroughly understand the business needs, project scope, and anticipated deliverable associated with the request for service.
  • Manages the on-going interface with the client for current and future requests for service.
  • Understands and drives the execution of the development of specific population definitions to meet the needs of the project.
  • Reviews and approves the process used to translate the defined business needs to a set of meaningful metrics and analytics
  • Provides value-added analysis and recommended follow up actions in support of the business needs.
  • Manages the resources to integrate data from multiple sources to a single dataset for analysis.
  • Managers, facilitates, and applies specific methodologies for the following types of projects:
    • Analyses to identify potential efficiency gains (optimization), and develop forecasting/predictive models to forecast CHS performance
    • Strategic/financial planning analyses, evaluations, and market assessments
    • Healthcare service planning and business valuation
    • System metrics development and impact
  • Coordinates the efforts of business intelligence team members to meet the needs of the clients.
  • Guides clients through known and potential data issues, taking into consideration all data collection inconsistencies and inaccuracies in the source system.


Physical Requirements
Generally works in an office environment, sitting at a desk, working with a computer, talking on the telephone, and preparing reports and other statistical data. Some of the time is spent in meetings at a variety of CHS facilities, making presentation and offering advice to System executives. On occasion, requires standing, walking and traveling in personal car to other facilities. Also, occasionally requires carrying of up to 25 pounds of materials (files, projectors, laptops). Position also requires the ability to work rapidly and accurately under pressure, to work in a safe and effective manner, and to handle different issues and priorities simultaneously.

Education, Experience and Certifications
Bachelors Degree required; Masters Degree preferred. At least 7 years of experience in a healthcare or business analytics setting. Prior experience with Business Intelligence tools required. Thoroughly understands the elements of the Data Models relevant to assigned projects and develops short and long term plans to remediate data integrity identified through project work. Must be able to work rapidly and accurately under pressure to work in a safe and effective manner and to handle different issues and priorities simultaneously. Experience with SAS/SQL preferred. Prior experience with forecasting preferred.







At Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer

Nearest Major Market: Charlotte

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