Application Specialist/Senior/Call Back - Principal Trainer - SouthEastern Regional

Job Req ID: 124279

Position Number: 00158485

Employment Type: Full Time

Shift: Variable/On Call

Shift Details: 1st

Standard Hours: 40.00

Department Name: Info Svs Encompass Reg Clinic

Location: CHS Corporate Operations

Location Details:  801 S McDowell, Project: SouthEastern Regional - Lumberton, NC

Job Summary
 The Principal Trainer will serve as the primary contact in the development and delivery for training of the Beaker system/application for ongoing Regional Epic implementations, currently Lumberton, NC. .  They support all aspects of end user training in their respective Beaker Clinical Lab Pathology and Beaker Anatomic Pathology modules.  The Principal Trainer will develop and maintain course curriculum, training materials, and conduct classroom training for the Beaker Clinical Lab Pathology and Beaker Anatomic Pathology modules.  

Essential Functions

• Develop and maintain Epic course curriculum along with all training materials for the respective Epic application. Master both the respective Epic Beaker Clinical Lab Pathology and Beaker Anatomic Pathology modules and the relevant operational workflows.
• Develop and maintain an in-depth understanding of clinical lab workflows to properly develop training curriculum and related materials.
• Build, test, and maintain the training environment.
• Ensure all classroom training and related training materials adhere to current Southeastern Health and subsequent facility(ies) policies and procedures.
• Conduct training for all new and existing staff utilizing Epic in preparation for system activation.
• Teach additional credentialed trainers/analysts who will assist with classroom training for end users. This will include monitoring the trainer's adherence to course curriculum, knowledge of applicable workflow, and overall Epic system knowledge.
• Lead training efforts stemming from software upgrades and updates. Coordinate closely with system analysts in order to develop proper training in consideration of all end users roles to ensure effective training in advance of software updates and new version releases.
• Provide hands on support to system end users with learned application knowledge and document project issues.
• Participate in testing and workflow validation of all new systems and modifications before implementation into the production environment.
• Maintain customer service orientation and responsiveness.
• Obtain certified proficiency within each assigned Epic application module.
• Communicate effectively with project leadership, team members, and customers.

Physical Requirements
Must be able to lift objects that weigh up to 35 lbs. This position is subject to high-level visibility through verbal and written communications with senior hospital management, associated project deadlines, personnel evaluation, and counseling. Must be available for on-call support on a regular basis. Due to project requirements, overtime will be required, as needed.

Additional Physical Requirements:

Must be willing to travel, including overnight, as the project schedule dictates.  Travel estimated at 50% of time for duration of project.  Could be more during specific phases including initial training/certification, application design, integration testing, and go-live support.

Education, Experience and Certifications
High School Diploma or GED required; Bachelors Degree in Computer Science, Business Administration, or related field preferred. Formal training in Information systems, desktop applications, databases, software development packages and programming languages preferred.

The ideal candidate will have:

• Experience - Trainer  Experienced use of EMR system and familiarity with workflows and integration points in the areas of:
• Clinical Laboratory and Anatomic Pathology care setting
• Experience with adult education and instructional design

At Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.

As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.

Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer